Privacy policy

Privacy Policy

Paw Comfort is operated by Micka Lewis, a sole trader (ABN 91 355 341 661) based at 705/31 Crown Street, Wollongong NSW 2500. This policy explains how we handle your personal information. We aim to follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

  • Your name, email address, phone number, and delivery and billing addresses
  • Your order history and any messages you send us
  • Information about how you use our website, collected through cookies and similar technologies

Payments are processed by Shopify Payments and PayPal. We never see or store your full card details.

Why we collect it

We use your information to process and deliver your orders, provide customer support, prevent fraud, meet our legal obligations, and improve our store. If you opt in, we also use it to send you marketing emails.

Who we share it with

  • Our fulfilment suppliers and couriers, only to pack and deliver your order
  • Shopify, which hosts our store and may store data outside Australia, including in the USA and Canada
  • Payment providers (Shopify Payments, PayPal)
  • Google (Analytics and Ads), which measures website use and advertising through cookies

We don't sell your personal information.

Cookies

We use cookies to run the cart and checkout, understand how our site is used, and measure our advertising. You can block or delete cookies in your browser settings, but some parts of the store may not work without them.

Your choices and rights

You can unsubscribe from marketing emails at any time. You can also ask us to access, correct or delete your personal information, subject to our legal record-keeping requirements. Email pawcomfort@mail.grokbot.com.

Security and retention

We take reasonable steps to protect your information, and we keep it only as long as we need it for the purposes above or as the law requires.

Complaints

If you have a privacy concern, email us and we'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated: 31 October 2026.